Returns

Returns are free. To return a product please register your order in our Return portal so we can provide a shipping label for you. We offer returns 30 days after receiving the order.  

Please note that personalized/engraved products cannot be returned or exchanged.

As a customer you have the right to try and return your product if it doesn’t live up to your expectations.
Please note that the product must be in the same condition as when you received it and the black giftbox must be intact to be able to complete an exchange.

To register a return please use our Return portal for further instructions.

Click here to register your return

Exchanges

Exchanges are free. To exchange a product please register your exchange in our Return portal within 30 days.
Between November 15th and January 10th we have an extended Christmas exchange period.

We will provide a shipping label for you. Please note that the product must be in the same condition as when you received it and the black giftbox must be intact  to be able to complete an exchange.

Please note that personalized products cannot be returned or exchanged.

To register a exchange please use our return portal for further instructions.

You need to order the new product like before, a full refund will be issued for the returned product once recieved and processed here in Skultuna. We do not exchange any products at the warehouse.

Click here to register your exchange

Claims

To make a claim on a product purchased, the case must first be registered in our Return portal , make sure you have pictures to upload of the issue. When the case is registered you will receive an email with more information. If we want the product to be returned, you will receive an email with a shipping label so you can return the product free of charge. We offer a 12 month warranty on all products.

A new item will then be sent out free of charge.

Click here to register a claim

Non picked-up goods

Items not collected and returned to Skultuna will be a subject to a fee of 30 EUR/30 USD/300 NOK/200 DKK which will be deducted from the credit made to the card used as payment.

If you no longer want your order, make sure to claim it and have it returned with the proper documents through our Return portal.

Return Shipping

Skultuna offers free return shipping by pre-paid shipping labels which are available once the return errand has been registered. The parcel can be dropped of at a service point or you can contact the shipping company for a free pick-up. If you use our shipping labels we carry the responsibility for the parcel until it reaches Skultuna, as long as it has been properly packed for a secure shipment.

Please note!

If you decide to return a parcel through any other way than with our pre-paid shipping label, Skultuna does NOT carry the responsibility for the parcel until it has reached the warehouse and has been signed for by a Skultuna staff. It's very important that the parcel is sent as a business parcel, if sent as a regular parcel it will end up at a pick up point and we will not be able to claim it. Business parcels are delivered directly to the warehouse.

Return address:

Skultuna Messingsbruk AB
Bruksgatan 8
72631 Skultuna, Sweden
+46 2178313